Frequently Asked Questions

Here are some of our most frequently asked question but if you have any questions feel free to contact us and we will get back to you as soon as we can.

Do you ship internationally?

At the moment we only ship to the UK but if you are interested in our candles and are sadly not in the UK follow our TikTok and Instagram for updates and you never know we could be soon shipping to you.

Are your candles good quality?

Ira Ruth only uses high quality materials. All our charms and resources are sourced in the UK and our products are handmade by us.  We only use the best quality soy wax, which is vegan and sustainable. We also use glass candle jars which are reusable. We also take great pride in our wooden wicks, which are sustainably sourced.

What are Delivery Times and Shipping?

We aim to make and dispatch all orders within one working week. Often orders are dispatched faster than this, but due to the handmade, custom nature of our candles we cannot guarantee this. They are packaged carefully to be protected, ready for tracked delivery.

How do I add my add-on charm on to my bracelet?

Your add on charm will arrive with an open jump link. To add your charm to your bracelet put the jump link on the chain and carefully close the jump link to give your charm a secure connection to your chain.